GENERAL TERMS AND CONDITIONS OF SALE

All retail prices include VAT and shipping costs.
Online purchase and shipping of products is possible only on the Italian territory.
All wines in our online store are actually available at our premises.
Shipment will always be accounted for with regular tax receipt or, where required, accompanying invoice. The request for an invoice must be reported at the time of the purchase order with the indication of the tax code and VAT number and all the necessary data.

HOW TO ORDER

Purchasing products from the WINES section of the www.tenutedeiciclopi.it website is simple.
Simply follow the few steps, described below, to have our products at your doorstep.

MINIMUM ORDER AND PACKAGING

Purchases can be made for a minimum of 3 bottles or multiples thereof (packs of 3 or 6 bottles).
Each 3-bottle or 6-bottle package can also contain different products from each other.

HOW TO BUY

  • Enter the WINES section – from here you can see all available products
  • PRODUCT CHOICE – by clicking on the product or TECHNICAL SHEET you enter the wine tab, where you can read all the details and add products to the cart. Products can also be added to the cart directly from the WINE page.
  • Indicate the No. of BOTTLES – you can indicate how many bottles of the product you wish to purchase in the wine tab and on the Wines page. Click the ADD TO CART button to enter the products you want.
  •  BUY – click on the CART icon on the top menu to view the cart.
  • SHOPPING CART – Inside the Shopping Cart you will be able to:
    •  view the products you have already placed in your cart
    • change the quantity of bottles to be purchased (the total must be in multiples of 3 bottles per order) and press “Update Cart”
    • delete the products you do not want to purchase, via “X” button
    • continue shopping by choosing other products
    • view the total amount to be paid
    • if you have a promotional coupon, you can enter it in the space provided and press “Update Cart”
    • to purchase press PROCEED WITH ORDER (the button appears only if the total number of bottles is 3 or its multiples).

COMPLETE YOUR ORDER

To proceed with your purchase you must, from the CART page:

  • Click on the PROCEED WITH ORDER button and fill out the form on the CHECK-OUT page with your personal, shipping and billing information
  • You can create a personal ACCOUNT or type in the data with each new purchase
  • Choose the METHOD OF PAYMENT
  • Read and accept the TERMS OF SALE
  • Consent to PRIVACY data processing
  • Choose whether or not you consent to receive COMMERCIAL INFORMATION
  • Click on MAKE ORDER

By clicking on MAKE YOUR ORDER your request is sent to Tenute dei Ciclopi to process your purchase.
The procedure may vary depending on the payment method you choose (see PAYMENT METHODS section).

HOW TO CREATE AN ACCOUNT

Fill out the form with all your information and when finished click on the Create an Account?
To create an account simply enter a password of your choice.You will receive email confirmation of your registration and an indication of your username (alternatively you can use your email as your username).
With each new order you will be able to enter the shop by entering your credentials in the login area.
All your billing and shipping information will be kept in memory and can be changed.
There is no history of previously placed orders.

PAYMENT METHODS

Payment on the Shop de Tenute dei Ciclopi can be made by BANK TRANSFER and through the PAYPAL circuit.

BANK TRANSFER

If you have chosen to make the payment by bank transfer, at the end of the order, you will receive our email with a summary of the products required and the coordinates to make the payment.
Make the payment and enter the order number you find in the email as the reason for the bank transfer.
Your order will be shipped only after the actual crediting of the amount to our bank account (timing subject to the banking institution).

PAYPAL

When the order is completed and you click the MAKE ORDER button, you are automatically redirected, in a secure and encrypted mode, to the payment page of the PayPal site.
Online payment is made through the PAYPAL circuit through the use of Credit Card or Prepaid Card. All major credit cards are accepted.
The actual charge to the Credit Card is made upon completion of the order.
It is not necessary to be a registered user of the PayPal site. Payment can be made by clicking on “Don’t have a paypal account?” and proceed with the required data.
Upon completion of payment on the PayPal site, a message will appear confirming the successful transaction.
Upon confirmation of payment and order sent to Tenute dei Ciclopi, you will receive an e-mail with a summary of your data and products purchased.

SHIPPING AND DELIVERY

SHIPPING CHARGES

The shipping costs charged to the customer are € 9.90 for orders of 3 bottles.
For orders of 6 bottles or more, shipping is free.

DELIVERY TIME

The delivery time of the ordered products is on average 8 working days from the receipt of the order.
In case of payment by Bank Transfer the 8 working days will start from the actual crediting of the amount to our bank account.

PACKAGING AND PACKAGING

The purchase can be made for a minimum of 3 bottles or its multiples.
Bottles are shipped in packages of 3 or 6.
Each package may also contain different products.

ITALY/FOREIGN SHIPMENTS

Online purchase and shipping of products is possible only within Italy.
Foreign customers interested in purchasing can contact our offices for more details:
info@tenutedeiciclopi.it
Tel. +39 3286869316

DEFECTIVE GOODS / DAMAGED SHIPMENT

IN THE CASE OF DEFECTIVE MERCHANDISE

The same may be returned to Tenute dei Ciclopi within 14 days after delivery occurred.
Shipping and packaging costs for the return of the shipment are the responsibility of the customer.
Defective merchandise will be returned or refunded (in case it is out of stock) by Tenute dei Ciclopi.

IN THE CASE OF A DAMAGED SHIPMENT

If you receive packages from Tenute dei Ciclopi that are visibly damaged by the courier (broken packaging or visibly stained by the spillage of wine from any broken bottles) you may proceed by rejecting the damaged package to the sender and signing the courier’s “With Reserve” note.
We will arrange for the return of the damaged package and agree with you how to proceed.
In case the damaged product is out of stock, you will be contacted for a possible replacement. If you do not find any replacement product in our catalog, Tenute dei Ciclopi will return the amount paid for such damaged product.
Any shipping costs for returning the damaged package to the sender and returning the new one are the responsibility of Tenute dei Ciclopi.

RIGHT OF WITHDRAWAL

Purchases on the website www.tenutedeiciclopi.it are subject to the discipline of Legislative Decree No. 21 of February 21, 2014, which guarantees the Consumer the right to withdraw, without penalty and without specifying the reason, from the purchase contract.

CONDITIONS OF THE RIGHT OF WITHDRAWAL

  • The purchased goods must be substantially intact.
  • Shipping costs will be borne by the customer.
  • Upon its arrival in the warehouse, the goods will be examined to assess any damage or tampering (the integrity of the returned goods is an essential condition for the exercise of the right of withdrawal) so we recommend the utmost care in preparing the package, such as using the original packaging.
    To exercise this right, the customer must send Tenute dei Ciclopi a notice to that effect within 14 days from the date of receipt of the goods ordered. The goods must be sent back to Tenute dei Ciclopi within 14 days of the aforementioned notice.

NOTICE OF WITHDRAWAL

The customer must communicate within 14 days from the date of delivery of the goods the desire to exercise the right of withdrawal.
The communication can be made by e-mail to:
info@tenutedeiciclopi.it
or by registered mail to the address :
TENUTE DEI CICLOPI
Via Grazia Deledda n. 9
95128 CATANIA

The following information must be indicated on the notice:

  • Number and date of the order
  • Which products are subject to withdrawal (identifying them by the product name given in the order)
  • Method of re-credit

You must then wait for a communication from Tenute dei Ciclopi authorizing the return.

RETURN OF GOODS

Returned goods must be undamaged and must be returned to the sender within 14 days from the date of notice of withdrawal.
The Customer may choose by which courier or postal service to make the return.
Return costs will be borne by the Customer.
Goods subject to withdrawal must be sent to the address:
TENUTE DEI CICLOPI
Via Grazia Deledda n. 9
95128 CATANIA
attaching a copy of the email proving the order placed or a copy of the invoice.

REFUND TIMES

Tenute dei Ciclopi undertakes to reimburse the customer within 14 days from the communication by the customer who intends to exercise the right of withdrawal, providing for the crediting of the amount corresponding to the value of the goods returned and resulting from the invoice.
The credit will be made after verification of the integrity of the returned goods.
The above amount does not include shipping costs in accordance with Article 5, paragraph 6, Legislative Decree No. 185 of 22/05/1999.
The amount will be returned to the credit card (if the purchase was made online with PAYPAL) or by another method agreed with the customer.

COMPLAINTS AND REPORTS

For your Complaints and/or reports, please contact us:
TENUTE DEI CICLOPI
Via Grazia Deledda n. 9
95128 CATANIA
www.tenutedeiciclopi.it
info@tenutedeiciclopi.it
tenutedeiciclopi@pec.it
Tel. +39 3286869316
Tax code and VAT number: 05811860872

CONSUMER DISPUTES

ODR, online dispute resolution
In compliance with Article 14 of Regulation (EU) No. 524/2013 the link to access the ODR (Online Dispute Resolution – out-of-court management of disputes with businesses arising from purchases of goods and services made online) management platform is provided below:
ODR (Online Dispute Resolution) Platform ODR SITE
For more information:
Ministry of Economic Development

ONLINE PURCHASING SUPPORT

For information and/or reports, contact us at:
info@tenutedeiciclopi.it
Tel. +39 3286869316